Refund and Returns Policy

At SAPHRA, customer satisfaction is important to us.

Refunds

We do not offer refunds on any orders once they have been placed.

Returns

• If you receive a damaged, defective, or incorrect product, please contact our support team within 48 hours of delivery.
• A complete unboxing video showing the package being opened and the product condition is mandatory for any return request.
• After reviewing the video and verifying the issue, our team will guide you through the next steps.
• Returns without a valid unboxing video may not be accepted.

For assistance, please contact us using the details available on Saphra.in.